FAQ’s:
How do I purchase it?
Log on to www.mystar123.com™ and follow the link to “Sign up” or visit any Authorized Qpay location.
How do I try it for FREE?
Simply click on “try it free” from the www.mystar123.com™ home page and we will give you $2.00 of free calling time to try out the service – you will not be disappointed! You may also visit one of thousands of Qpay Authorized Retail locations throughout the country for a sample card.
What is a Promo Code?
A promo code is a specific code that allows customers, like yourself, to benefit from special promotions or sales. If you do not have access to a promo code, simply fill out the “try it free” form to receive $2.00 in free calling time!
Is MyStar123.com™ like a calling card?
MyStar123.com™ combines the low rates of traditional calling cards with the convenience and features typically found in account based services – like PIN less dialing. The result is fast and easy calling; with your minutes going further than ever before!
Can more than one person use the account?
YES- Registering up to 6 phone numbers means that you can share your MyStar123.com™ account with friends and family; however only one person can use the account at any given time.
What if I lose my PIN?
If you lose your PIN, you can still access your funds by calling from one of your registered phone numbers. Or you can email us at Mystar123help@qpaynet.com to transfer your funds and registered phone numbers to a new account. NEVER LOSE MINUTES AGAIN!
How much time does it take for funds to post to my account?
The reload process is instant and works in real time. The minutes are available as soon as the confirmation number is displayed.
Can I reload a MyStar123.com™ account?
ABSOLUTELY! You can reload at any time, either through www.mystar123.com™ or at any Authorized Qpay Retail location. If your local cellular store does not carry our international long distance service please send them to www.mystar123.com/become a dealer, so they can learn about selling our product.
How do I manage a MyStar123.com™ account?
Login to www.mystar123.com™, enter your Username/Password under the section marked “Access my Account” and follow the instructions to “manage my account;” Once there, you can add/change/delete phone numbers for PIN-less dialing, update your billing information, and change your username and password.
How do I reach Customer service?
You can email us at MyStar123help@qpaynet.com for payment related questions. Or you may contact a bi-lingual customer service representative at 1-877-291-9783 for ALL your call related questions.
Can I buy AND replenish a MyStar123.com™ account at an agent location?
YES- in certain city/states our International Long distance service can be found at Qpay authorized retail locations. For a list of stores near you, please contact us at MyStar123help@qpaynet.com
Do I have to prepay to use MyStar123.com™?
Yes. This is a prepaid calling service similar to conventional calling cards or phone services. Our prepaid service is free of contracts; maintenance fees, connections fees, or surcharges and it offers very competitive International and Domestic calling rates.
Can I use MyStar123.com™ outside of the United States?
Yes, currently you may use it from Mexico, Colombia or Canada. More countries coming soon! To Call:
FROM MEXICO: Dial 01800-054-0646, then dial your MyStar123.com PIN Number (found on the back of your virtual card), and the destination number.
FROM COLOMBIA: Dial 01800-518-0323, then dial your MyStar123.com PIN Number (found on the back of your virtual card), and the destination number.
FROM CANADA: Dial 1800-698-5379, then dial your MyStar123.com PIN Number (found on the back of your virtual card), and the destination number.
If you'd like more information, or are interested in receiving the rates to call from any of the above destinations, please contact us at MyStar123help@qpaynet.com.
How do I find local access numbers in other city/states?
Click on the tab for “Rates/Access Numbers” and simply enter the zip code for the city you'd like to call from.
Do my minutes expire?
NO- funds will NEVER expire.
Didn’t find an answer to your question? Send an email to MyStar123help@qpaynet.com and someone will contact you within 24 hours.