Our Customer Service team is ready to help you in any way they can!
If you need assistance with:
| The www.MyStar123.com site |
| Rate/Billing Inquiries |
| A payment didn't post to your account |
| An error message while trying to register an existing account |
| General comments/feedback about our service |
Email us 7 Days a week: MyStar123help@qpaynet.com
IN ORDER FOR US TO BETTER ASSIST YOU, PLEASE PROVIDE AS MUCH OF THE FOLLOWING INFORMATION AS POSSIBLE:
1. Control Number
2. Confirmation Number
3. Registered Phone Numbers
**Allow 24-48 hours for response**
|
If you're attempting to make a call and are:
| Being prompted to enter a PIN even though your phone number is registered for PIN-less dialing |
| Receiving a "Card In Use" error message |
| Experiencing access number Issues - Including: Busy Signal, Fast Busy, Dead Air |
| Experiencing call quality issues - Echo, Static, One Way Audio, Voice Delay, Dropped calls, etc.. |
| Call one of our Bi-lingual Customer Service Representatives, 7 days a week at 1-877-291-9783 **Between the Hours of 10am - 12 am EST** |